Building or remodeling a home is a major investment, and homeowners should know what support looks like after construction is complete.

Marshall Homes provides a 1-year workmanship warranty beginning at the final walkthrough and project sign-off. We cover defects in our workmanship, help clients navigate applicable manufacturer warranties, and provide a clear process for submitting warranty concerns.

 

What Happens After Your Project is Complete?

Once your project is complete, you’ll have a clear process for bringing potential workmanship concerns to our attention. Your Marshall Homes 1-year workmanship warranty begins at your final walkthrough and project sign-off.

The process is straightforward:

  1. Your Warranty Begins
    Your 1-year workmanship warranty begins.
  2. Submit a Concern
    If you notice a potential workmanship issue, email our team with a description and photos when available.
  3. We Acknowledge Your Request
    We’ll acknowledge your warranty request within one business day.
  4. We Coordinate an Assessment When Needed
    We’ll coordinate a site assessment as needed to review the issue and determine the appropriate next step.

What Does the Marshall Homes Warranty Cover?

Our 1-year warranty covers defects in workmanship related to construction work performed by Marshall Homes and our subcontractors.

Covered workmanship includes:

  • Framing
  • Finish carpentry
  • Tile and flooring
  • Painting
  • Roofing
  • Siding
  • Concrete and flatwork
  • Cabinet installation
  • Countertop installation
  • Plumbing
  • Electrical

If there is a defect in workmanship within the warranty period, Marshall Homes will repair or otherwise remedy the issue as appropriate at no additional cost to the homeowner.

 

Workmanship Warranty vs. Manufacturer Warranty

Not every issue that occurs after construction has the same type of warranty coverage. The key difference is whether the concern involves how something was installed or constructed or the product itself.

Workmanship issue:
Marshall Homes’ 1-year workmanship warranty applies to construction work performed by our team and subcontractors. Covered workmanship will be repaired or remedied at no additional cost to the homeowner.

Product issue:
The applicable manufacturer’s warranty covers the fixture, appliance, or material itself. Still, you don’t have to handle these issues alone: Marshall Homes will assist you in navigating the manufacturer warranty claim if a product issue arises after project completion.

The Marshall Homes workmanship warranty does not cover normal wear and tear, damage caused by homeowners or third parties, or modifications made after project completion.

 

How to Submit a Warranty Request

Submitting a warranty request is simple: Email warranty@marshallhomesutah.com with a description of the issue and photos when available. We’ll acknowledge your request within one business day and coordinate a site assessment as needed.

Completing your remodel or custom home is an important milestone, and our goal is to make it clear where to turn when a question or concern comes up after your project is complete.

 

Bright kitchen remodel by Marshall Homes in Olympus Cove, Utah featuring large island, custom cabinets, and open layout

Frequently Asked Questions

About the Marshall Homes Workmanship Warranty 

How Long Is the Marshall Homes Workmanship Warranty?

Marshall Homes provides a 1-year workmanship warranty on construction work performed by Marshall Homes and its subcontractors. The warranty begins on the date of the final walkthrough and project sign-off. 

What Does the Marshall Homes Workmanship Warranty Cover?

The warranty covers defects in workmanship, including framing, finish carpentry, tile and flooring, painting, roofing, siding, concrete and flatwork, cabinet and countertop installation, plumbing, and electrical work. 

Are Appliances and Fixtures Covered By the Marshall Homes Warranty?

Fixtures, appliances, and materials are covered by their respective manufacturer’s warranties. If the product was correctly installed but the product itself fails, the manufacturer’s warranty applies, but Marshall Homes can assist clients in navigating manufacturer warranty claims. 

What Isn't Covered By the Marshall Homes Workmanship Warranty?

The workmanship warranty doesn’t cover normal wear and tear, damage caused by homeowners or third parties, modifications made after project completion, or failures of correctly installed fixtures, appliances, and materials. Product failures are subject to the applicable manufacturer's warranty, but we can still help you navigate the claim process. 

What Should I Do If I’m Not Sure Whether an Issue Is Workmanship or a Product Problem?

Email warranty@marshallhomesutah.com with a description of the issue and photos when available. We’ll review the concern and coordinate a site assessment as needed. 

Aerial view of a custom home exterior in Salt Lake City by Marshall Homes Utah

A FIVE-STAR Home Improvement Team

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I cannot say enough good things about our experience with Marshall Homes. Chuck is hands down the most organized and communicative contractor we have ever worked with, and with a project of our scale I expected there to be delays or unexpected costs, but everything ran smoothly, on time, and on or under budget. I would recommend Marshall Homes to anyone and everyone who is looking for a dedicated, honest and organized contractor. 

Joy Williams

 Chuck and Marshall Homes are fantastic. We did a two story addition that came out beautifully. He managed the project, came in on time, within our budget constraints, and managed the various pitfalls to be expected with a 60 year old house. More importantly Chuck looks at the details like he owns the home. 

Tim Nieman

 We had an amazing experience working with our Chuck on our home remodel! From start to finish, they were professional, communicative, and truly cared about bringing our vision to life. Chuck was especially easy to communicate with—always responsive, clear, and patient with any questions we had along the way. 

Alicia Luptak

Chuck is so great to work with. He communicates great, stays on his timelines, and his subs love him all while staying within our budget. We hired Marshall Homes to do an addition of a primary bedroom/bath/closet and remodel our main living area. Chuck helped with the design, the planning, and then construction. We broke ground in August and moved back in the first week of December. My husband and I are so glad we went with Marshall homes.

Angela Birrell

We purchased an older home and hired Chuck to renovate several sections of our home. From the beginning, Chuck was professional, organized, and knowledgeable about the renovation process.

Swai D.

One of the best investments we’ve made was remodeling our home with Marshall Homes. The process was easier from the start because of the in-house design skills Chuck provided. Things were planned out in detail, communicated clearly so we knew when/what to expect, and everything stayed on schedule. I felt very confident and well represented throughout the entire process and we’re thrilled with the results. Phenomenal company to work with!

Kimber Menssen

Marshall homes did an excellent job. Stayed on scheduled even finishing ahead of schedule & kept us on budget. Chuck Is very knowledgeable and helpful. He helped us make the best choices for our life style and budget.

Alisha Daniels

Marshall Homes completed a patio room project at my home. He did an excellent job from start to finish. He was thorough and brought expertise to every aspect of the project. He followed through on everything, set a clear budget, and was an involved manager of the project. He made a schedule and stuck with it!!! His communication was awesome. The project included engineering, electrical, framing, roofing, exterior siding, ceiling work, and painting. All of the tradesman that Chuck worked with performed with skill, detail, and kept the work site clean. Chuck was honest, informative, and trustworthy from the first time I found his number on nextdoor. I would definitely hire him again for any remodel.

Jeff Thompson

Marshall Homes was a joy to work with. Our renovation went as well as anyone could expect. Communication was always open, the schedule and budget were both respected, and the finished product was better that I ever expected.

Scott Festin

We worked with Marshall Homes for a full interior refresh of a new-to-us home. Every step of the process was exceptional.

Clayton Campbell

We partnered with Marshall Homes for an addition + renovation project to add two bedrooms to our house and fully remodel our kitchen and living rooms. Chuck was fantastic to work with every step of the way. He's a great communicator and highly organized. Chuck worked with us to refine the scope to work within our budget

Nolan Sayre

 We were nervous about doing custom work since we don't know anything about construction, but Chuck made the whole thing easy. He explained everything without ever being condescending, and he is honestly one of the most organized people we've ever worked with. We finished early, which we didn't know was even possible for a construction project.

Everyone told us to prepare for a nightmare and instead it was a dream. Meghan and Riley were great too, so talented and easy to work with. You can tell they take real pride in their work. We have a home we're proud of now and couldn't have done it without them. Highly recommend Marshall Homes. 

Trevor

Where We Work

Marshall Homes proudly serves the greater Salt Lake City area, providing quality custom homes, renovations, and home additions. Thinking of a project in your area? Check out our service areas.

  • Willow Creek
  • Alta Vista
  • Granite
  • Draper
  • East Bench